Refund policy

Every Tenzen order starts moving quickly, so the windows below are short. Worth reading section 1 before you need it.

1. Cancelling an order

Orders go into processing at 5:00 PM IST every day.

Ordered before 5:00 PM IST: cancel any time before 5:00 PM that same day.
Ordered after 5:00 PM IST: cancel until 11:59 PM that same day.

To cancel, email team@tenzen.in with your order number.

2. Reporting a problem: 5 days

If something is wrong with what arrived, email us within 5 days of delivery.

3. What we replace or refund

Wrong item: a different size, colour or design from what you ordered.
Defective or damaged on arrival: stitching faults, fabric flaws, tears, or transit damage.
Major print error: the print does not match the product shown.

4. What we cannot accept

Change of mind.
The wrong size ordered by you. Every product page has a size chart, please check it before ordering.
Slight colour or print-placement variation. Small shifts are normal in printing, and screens show colour differently.
Courier delays. We will chase the courier with you, but a delay on its own is not refundable.
Items washed, worn beyond a brief try-on, altered, or with tags removed.
Items marked final sale.

5. How to raise it

Email team@tenzen.in with your order number, a clear photo of the issue, and one line on what is wrong. We reply within 48 business hours. Please do not ship anything back before we confirm.

6. Replacement or refund

Approved cases get a free replacement, or a refund if you prefer it or the piece is unavailable.

Replacements go into processing as soon as they are approved and ship on the normal timeline.
Refunds are issued within 5 business days of approval. Prepaid orders go back to the original payment method: UPI usually 2 to 3 business days, cards and netbanking 5 to 7, subject to your bank. Cash on delivery orders are refunded by UPI or bank transfer to details you share with us.