Refund policy

At Tenzen, every piece is made-to-order by our partner. Because your garment only exists after you place the order, we follow the returns framework below — fair to you while keeping the model sustainable for a small brand.

Last updated: 4 May 2026.

1. Return window

You can raise a return request within 7 days of delivery. Requests raised after this window cannot be accepted.

2. What qualifies for a return

  • Manufacturing defect — stitching issue, print misalignment, tears, or fabric flaws.
  • Wrong item delivered — you received a different product, size, or colour than what you ordered.
  • Damaged in transit — the package arrived with visible damage affecting the product.

3. What does not qualify

  • Change of mind, size preference changes after wear, or "doesn't fit my style".
  • Items that have been washed, worn beyond a brief try-on, altered, or where tags have been removed.
  • Minor variations in print placement of ±1 cm, which are a natural part of the process.
  • Minor colour variations due to monitor calibration.
  • Sale or clearance items marked "final sale".

4. How to raise a return

Email support.tenzen@gmail.com within 7 days of delivery. Include:

  • Your order number (e.g. #TZ1042).
  • Clear photos and/or a short video showing the issue.
  • A brief description of what's wrong.

We will respond within 48 business hours with next steps. Please do not ship anything back before we confirm — unauthorised returns cannot be processed.

5. Exchanges (size swaps)

For size swaps on the same SKU, we can offer an exchange subject to stock availability from our fulfilment partner. Exchange requests also need to reach us within 7 days of delivery.

6. Refunds

Once we receive the returned item and verify it, we will initiate a refund within 5 business days:

  • Prepaid orders (Razorpay) — refunded to the original payment method. Card and netbanking refunds typically reflect within 5–7 business days; UPI within 2–3 business days, subject to your bank.
  • Cash on delivery — refunded via UPI or bank transfer to the account details you share with us.
  • Shipping fees (if any) are non-refundable, except when the return is due to our error.

7. Cancellations

Because orders are sent to production quickly, you can only cancel an order before it enters production. In practice this means within about 6 hours of placing the order, during business hours. Once printing begins, the order cannot be cancelled.

8. Delivery issues

If your order is marked "delivered" but you haven't received it, contact us within 48 hours so we can investigate with the courier. After 48 hours, courier tracing and proof-of-delivery protections are usually no longer available.

9. Contact

Tenzen
Email: support.tenzen@gmail.com
Instagram: @tenzen.angels