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Shopping with Tenzen

Free shipping across India

Every order delivered in India ships free. There is no minimum order and no code to remember. The price on the product page is what it costs to get the piece to your door. The one extra you might see is a ₹50 handling fee if you choose cash on delivery, and checkout shows it before you confirm.

Free means every order

A single cap ships free. So does a full rotation. And if something needs replacing under Tenzen's promise, the replacement is free too, so getting it right never costs you a second delivery charge.

When your order leaves us

We pack and dispatch to a daily 5:00 PM IST cut-off. Order before 5:00 PM and your parcel leaves the next business day. Order after 5:00 PM and it leaves the business day after that. Our facility is closed on Sundays and bank holidays, which can add a day around weekends and festivals.

How long it takes

Once dispatched, orders within India arrive in 2 to 5 business days. Metro cities usually land at the shorter end, remote pin codes at the longer end. We deliver to every serviceable pin code in the country through partners like Delhivery, Blue Dart, India Post and Shiprocket.

Tracking from start to finish

The moment your order ships, you get an email with its tracking number. The same tracking sits in your Tenzen account, so you can check on your parcel without digging through your inbox.

Getting the address right

We can only change an address before processing starts, which is the 5:00 PM IST cut-off on the day you ordered. Give it a second look at checkout. Couriers attempt delivery up to three times; if a parcel comes back to us after three failed attempts, re-shipping costs ₹150.

If the box arrives damaged

If the parcel looks damaged, refuse it if you can, or film yourself opening it. Email the photos or the video to team@tenzen.in within 48 hours and we take it from there under our refund policy, which means a free replacement or your money back for anything damaged in transit.

When things run slow

Weather, courier disruptions and public holidays can hold a parcel up. We keep an eye on shipments in flight and will contact you if yours gets stuck, so you are not left refreshing a tracking page.

Ordering from outside India?

Tenzen is shipped worldwide and across India. International orders take 10 to 14 business days after dispatch, plus any time your country's customs holds the parcel, at a flat ₹2,500. Import duties and local taxes are not included and are paid on delivery.

Read the full shipping policy

Cash on delivery

Pay when the parcel is in your hands. Cash on delivery is available on most Indian pin codes, so you can order without paying anything upfront and settle up with the courier at your door.

How it works

Choose cash on delivery at checkout. Cash on delivery orders go through a quick verification there, and once it clears, your order is confirmed. From then on it moves exactly like a prepaid order: packed and dispatched to the same 5:00 PM IST cut-off, tracked by email, and delivered in 2 to 5 business days after dispatch.

What it costs

There is a ₹50 handling fee on cash on delivery orders, and checkout shows it before you place the order. Shipping itself stays free across India, the same as it is for a prepaid order. No other charges get added at the door.

Where it is available

Cash on delivery runs on most pin codes in India. If yours is not covered, checkout simply shows the prepaid options instead. Orders shipping outside India are prepaid.

At the door

Take a look at the parcel before you hand over the cash. If it looks damaged, refuse it if you can, or film yourself opening it, and email the photos or video to team@tenzen.in within 48 hours. We will make it right.

Rather pay now?

UPI, cards, netbanking and wallets all go through Razorpay, and a prepaid order skips the ₹50 handling fee. Payments are processed by Razorpay, and we never store your card number or CVV.

If you miss the courier

Couriers attempt delivery up to three times. After three failed attempts the parcel comes back to us, and sending it out again costs ₹150. Keeping your phone number correct at checkout is the easiest way to avoid that.

Same promise, same protection

A cash on delivery order is covered by Tenzen's promise like any other. If something arrives wrong, damaged or misprinted, tell us within 5 days of delivery and you get a free replacement or your money back. Approved refunds on cash on delivery orders go out by UPI or bank transfer to the details you share with us, within 5 business days of approval.

Changed your mind before it ships?

Orders go into processing at 5:00 PM IST every day. Ordered before 5:00 PM, you can cancel any time before 5:00 PM that day. Ordered after it, you can cancel until 11:59 PM that day. Email team@tenzen.in with your order number.

Read the full shipping policy

Priority support

Every Tenzen Angel gets an answer from our team. Questions about sizing, a delivery that has gone quiet, a piece that arrived wrong: write to us and a person who knows your order replies. Email is the fastest way to reach us.

How to reach us

Email team@tenzen.in. You can also message @tenzenangels on Instagram, or start with the Help Centre for quick answers on orders, sizing, shipping and returns.

Email or Instagram?

Both reach the same team. For anything to do with an order, email is quicker, because we can pull up your order details straight away and reply with everything in one go.

When we reply

We usually reply within 24 to 48 business hours. Our hours are Monday to Saturday, 10:00 AM to 7:00 PM IST. We are closed on Sundays and Indian public holidays, and anything that comes in outside these hours is answered on the next business day.

Get it sorted on the first reply

Include your order number, for example #TZ1042. If a piece is defective or damaged, add clear photos or a short video and one line on what is wrong. With that in hand, most issues are resolved in a single reply, without the back and forth.

What we can help with

Tracking and delivery updates, including parcels held up by couriers.
Changing a delivery address before the 5:00 PM IST cut-off on the day you ordered.
Cancelling an order within the same-day window.
Sizing questions before you buy. Every product page has its own size chart.
A wrong, damaged or misprinted piece, reported within 5 days of delivery.
A parcel marked delivered that never reached you, reported within 48 hours.

Before you order

The one thing we cannot take back is a size picked wrong, so if you are between sizes, check the size chart on the product page or write to us first. It takes a minute and saves you a piece that does not fit.

Your details stay yours

We use the details you share only to sort out your order and reply to you. We do not sell your personal information, and payments are handled by Razorpay, so we never see or store your card details.

Visit the Help Centre

Tenzen's promise

Every piece is checked by hand before it leaves the studio. If one still gets past us, you are covered: tell us within 5 days of delivery and you get a free replacement or your money back, whichever you would rather.

What the promise covers

Wrong item. A different size, colour or design from what you ordered.
Defective or damaged on arrival. Stitching faults, fabric flaws, tears or transit damage.
Major print error. A print that does not match the product shown.

How to raise it

Email team@tenzen.in with your order number, a clear photo of the issue and one line on what is wrong. We reply within 48 business hours. Please do not ship anything back before we confirm; we will tell you exactly what happens next.

Replacement or refund

Approved cases get a free replacement, or a refund if you prefer it or the piece is no longer available. Replacements go into processing as soon as they are approved and ship on the normal timeline. Refunds are issued within 5 business days of approval. Prepaid orders go back to the original payment method: UPI usually takes 2 to 3 business days to land, cards and netbanking 5 to 7, depending on your bank. Cash on delivery orders are refunded by UPI or bank transfer.

What it does not cover

A change of mind, or a size picked wrong. Every product page has a size chart, so give it a look before you order.
Slight shifts in colour or print placement. They are normal in printing, and every screen shows colour a little differently.
Courier delays on their own. We will chase the courier with you, but a delay by itself is not refundable.
Pieces that have been washed, worn beyond a brief try-on, altered, or had their tags removed, and items marked final sale.

Made in small runs

Tenzen pieces are made in small runs. That is part of what makes them worth wearing, and it also means tiny variations, like print placement shifting by about a centimetre or a slight change in colour between dye lots, are part of the process rather than defects.

Marked delivered, but not with you?

Tell us within 48 hours. After that, couriers no longer provide proof-of-delivery tracing, and we want to catch it while we still can.

Changed your mind before it ships?

Orders go into processing at 5:00 PM IST every day. Ordered before 5:00 PM, you can cancel any time before 5:00 PM that day. Ordered after it, you can cancel until 11:59 PM that day. Email team@tenzen.in with your order number.

Read the full refund policy

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